Returns & Exchanges Policy

At Mases Lighting, we want you to be completely satisfied with your purchase; if your lighting fixtures aren't a perfect fit, you can return them within 30 days of delivery. All returned items must be in their original packaging, unused, and in a resaleable condition to qualify for a full refund.

1

Initiate Your Request

Contact our customer support team via email with your order number and reason for the return to receive a Return Authorization.

2

Prepare the Package

Carefully pack the items in their original boxes, ensuring all mounting hardware, crystals, and instruction manuals are included.

3

Ship to Warehouse

Affix the provided return label to the outside of the box and drop it off at any authorized courier location.

4

Inspection and Refund

Once our technicians inspect the returned fixtures for quality assurance, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing